Screening Error

When you screen an applicant and the Decision is: ERROR, you must drill down into SafeRent to determine what the cause is.  

1. Click on Screening Results
2. Click on the 3 dots and then click on "View." This will open SafeRent
3. Review the Property Management Score Recommendation & Property Management CrimSafe Recommendation.  
   1. Typically for the "ERROR", this has to do with the "Credit".  
4. Click on "Open All"
5. Under the "Alert" Section - review what is listed.  
   1. Credit Freeze - Will state to call Equifax 
   2. Matched Potential Fraud ID - Will state to call Equifax
   3. Fraud Alert - May request that we contact the applicant at the number listed.  

• The applicant must call Equifax and have the fraud freeze lifted.  
• They need to provide the following information as the Screening company name: 
  • SafeRent, ResidentScreening.net, S2 Residential, Your Property Name 
• Ask for freeze to be lifted for at least 4 days.They need to let you know when the credit freeze is lifted and how long it should take for the freeze to be lifted.  
  
  

• How long will it take the credit to be unfrozen?
  • Sometimes, the credit record is unfrozen immediately and other times it takes up to 30-days - depending on the company and type of freeze they placed.
• Make sure they contact you the same day they unfreeze the credit?

ResMan - Screening Results: 

SafeRent: