Issue: Please see below the ERROR Message that we received after we attempted to screen this prospect, so we know how to correct this?
Resolution:
The Reason the Credit file was unavailable is due to the resident having "Fraud" on their account and they froze their credit.
- They applicant must call the number listed in the screenshot from SafeRent.
- Please have them approve to have the following entities pull the credit: S2 Residential, S2C Management, SafeRent, CoreLogic, and ResidentScreening.net.
- Please also, ask them to have the credit unlocked for 72-hours (or longer), so we can generate the credit (especially if they don't call until the weekend).
They must also let you know the following:
- How long will it take the credit to be unfrozen?
- Sometimes, the credit record is unfrozen immediately and other times it takes up to 30-days - depending on the company and type of freeze they placed.
- Make sure they contact you the same day they unfreeze the credit?
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