If you are unable to screen an applicant in ResMan, and you just received your credentials, then you will need to do the following first:
Log-into SafeRent directly, with your credentials. That includes the Account #, Username & Password.
https://www.residentscreening.net/rsn/login.aspx
You will then need to Re-set your Password and set up a Security question.
Once you created your credentials - you will go and screen your applicant in ResMan. Screenshot below.
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