Refund Processed in Aptexx, but it did not load into ResMan.

Situation: This applicants refund was refunded through Aptexx not sure why it is still showing on ResMan can you please assist.  

Solution: 

1. Go to the applicant record, click on the Payment that was refunded.  
2. Click on "View" next to Reference on the payment record
3. That will open Aptexx.  
4. Copy the Refund information as we will need that in ResMan.
5. Go back to the Residents record in ResMan and click on "Move-Out Reconciliation."  
6. Date: Use the Date the payment was refunded in ResMan
7. Notes, please paste the "refund information from Aptexx"
8. Click on "OK" button

1. Click on "Final Account Statement"
2. Locate the Resident and click on the line and then click on "Approve" button.  Paste the "refund information from Aptexx" and click on 

Final Step:

Once that is completed, send an e-mail to your Property Accountant, asking them to mark the refund as Paid EFT- and include the Refund information from Aptexx.