Transactions: Payment Reversed in error

Created by Paul Hoffman, Modified on Wed, Jan 24, 2024 at 3:27 PM by Paul Hoffman

Although ResMan gives the ability to reverse Payments, a payment that is reversed in ResMan, is not refunded or reversed in Aptexx or the Bank. Any Refunds or Voids of Payments is completed directly in Aptexx.

When you reverse a payment in ResMan, it does not refund the money. The only thing that it does is causes the Bank Account in ResMan to be out of balance.

IMPORTANT. Please do not reverse a payment in ResMan, unless you are instructed by your Property Account.

If a payment needs to be refunded - these are completed in Aptexx, which is something that your Property Manager or your DO completes.

You will need to re-enter the payment. Please follow the steps below.

You will need to re-enter the payment exactly as it was entered.
Once you enter the payment, you will need to Create a Deposit Batch. Please enter the original Batch #.
Once that is completed, please send your Property Account and them know this was a correction to an Aptexx payment from Batch # (Enter the original batch number).

Please see the payment information below.

EX: https://s2capital.myresman.com/#/Transactions/Detail/bba39b25-fbe7-45de-9ff1-751deb803439?type=Deposit

Follow the steps below to enter payments and deposits in ResMan:

❶ Click the Transaction Efficiency Ribbon or go to the resident’s account page. There are two options to go to the applicant's account page:

▶ Navigate to Accounts → Residents → click Go → select the name from the list
▶ Enter the resident's name or unit number in the Quick Search box → select the name

❷ If you navigate to the applicant's account page, click New Transaction on the left navigation menu. If you click the Transaction Efficiency Ribbon, proceed to the next step.

❸ Enter or select the following details:

Account name - enter the resident's/applicant's name or unit number if not already filled out
Transaction date - defaults to today's date
Type - Select Type of Paymnet (i.e. Deposit or Payment). (EX: PAYMENT)
Payment method. Select Payment Type (EX: DEBIT)
Reference. Enter Document # or transaction ID (EX: 97938053)
Transaction category.- select Payment, Charge, Credit or Deposit. (EX: PAYMENT)
Description - Enter the original date of payment in front of the default description (EX: 7/28/23 PAYMENT)
Amount - enter the payment amount (EX: $250)
Notes - Copy and paste the original transaction URL into the notes field.
EX: (https://s2capital.myresman.com/#/Transactions/Detail/bba39b25-fbe7-45de-9ff1-751deb803439?type=Deposit)

❹ Click the Save button.