Refund (Guest Payment) Completed in Aptexx, did not flow into ResMan

This issue is created in ResMan when the payment link is sent from the Prospect Record vs. the Applicant Record.  This is what Aptexx labels as a "Guest" Payment.  

• Guest Payments will typically import into ResMan.  However, any subsequent updates to the payment, will not flow in. For example, the Refund in Aptexx or if the payment is Voided/Reversed.

To process the Refund, so that Accounting can see it in ResMan, we will need to complete the Move-out Reconciliation in ResMan like normal. 

• Go to the Applicants Record
• Go to the Ledger. 
  • Verify on the Resident Ledger that there are no erroneous charges that will need to be reversed (i.e. Deposit Forfiet).
• Click on the "Move Out Rec" button and complete it as normal. 

Property Manager required Steps:

• Now we need to approve the refund.  
  • Click on the "Final Account Statement" button. 
  • Click on the line of the applicant's name
  • Click on the "approve" button. 
  • Under the "approve" pop-up, enter the refund info from Aptexx.   
  • and then click on the "OK" button.