Transactions: Housing Payments - Takebacks

IMPORTANT - PLEASE READ CAREFULLY.  In the event the net check received is $0 due to takebacks, you will still record the payments received on the resident's account.  

• You will record/handle the takebacks by following the steps below. 

Below, please find the steps to handle and record Takebacks.  

1. Log onto each Housing Portal Account (i.e., Dallas Housing, etc.) and print the current monthly statement. 
2. Enter Payments (as normal) and Identify the "takebacks" on each statement.

1. Go to the Residents Account who had the takeback. 
   1. Click on the Ledger and click on Load all transactions. Find the transaction that was taken back.  
   2. Click on the date of the transaction. 
   3. Click on “Edit” at the bottom of the screen and complete the following fields. 

1. Upload the Monthly Statement which documented the takeback.  
   1. Click on Documents at the bottom of the Screen. 
      1. Click on Add, then click on Choose Files (select a file from your computer), then click on OK Button. 

1. If the payment is in the prior period and you are unable to move it – please enter a support ticket (Support@s2res.com).  
2. Go to Housing Overpayment WOIT Account
   1. Enter a New Transaction to record the Overpayment.
      
       

1. Send an e-mail to your Property Account with the following:
   1. Housing Monthly Statement
   2. Let them know that the payment was moved, and the charge was entered.

NOTE: If the Payment was in a prior period and you are unable to move it to the correct ledger – please enter a Support Ticket (Support@s2res.com).  Include the following: 

1. Request to have the funds moved: 
   1. Name
   2. Unit
   3. Payment Details (Date, Amount, etc.) 
2. Include the Housing Statement as the backup.