VASH Vouchers

From: Paul Hoffman
Sent: Friday, October 20, 2023 2:00 PM
To: Paul Hoffman <phoffman@s2res.com>
Subject: VASH (Veterans Affairs Supporting Housing) Vouchers - S2 Communities - Urgent! Please Read
Importance: High

Happy, happy FriYAY S2 Family,

I am recirculating this e-mail regarding VASH Vouchers, as I have received a few support tickets on this topic. 

• Please print and read the below with your entire team.  The original email has been housed in our Resource Folder -  VASH Vouchers since it was distributed in 2019.  
• What does this mean?  It means, that we will accept a VASH (Veterans Assistance Supporting Housing) voucher at all our S2 communities.  
  • However, the housing voucher value must meet that of our in-place rent amount as posted by LRO.  And, the individual(s) would have to meet our credit, criminal and rental verification as would any other applicant.  
• One major point we need to be aware of is this: If you do not know the answer regarding a Fair Housing question, never, ever put them on hold.  Tell the prospect ‘YES’ and get them into our offices. 
  • And we’ll get any answers you need after you’ve disconnected the call.  
  • Please also see the attached Service Animal email that I sent to our teams on how to reply to a Service Animal or Emotional Service Animal question(s).  The same response would be used for a VASH or Section 8 Voucher.  

Please find a brief step of tasks that must be completed when an applicant applies for an apartment with a VASH Voucher.   

• The voucher recipient should complete an application just like everyone else.
• All fees will need to be collected like any other applicant.
• Applicant will provide you with a copy of their voucher. 
• Our team should reach out to the applicant's caseworker as there is an online form that needs to be filled out on our end.  
• The unit will be inspected by the caseworker and will need to pass an inspection.
• If the applicant is qualified and the caseworker approves the unit and rate, they will provide a contract and request a copy of the lease. 
• The main thing is to keep in contact with the applicant and especially with the caseworker as the caseworker will provide all direction needed. 
• Once we have the approval AND we have the signed HAP Contract, we can allow the resident to move-in.