LRO reporting Double/Triple rent amount

When LRO is reporting Double or higher Rent amount, it is caused by a former lease where the recurring Charges were not ended.  

• Go to the specific resident page.. 
• Click on the Lease History tab (On the Resident Page, not Unit Level) 
• --> You will need to click on each Resident page listed here
• Select one of the Leases listed
• Click on Recurring Charges once the new page loads.  
• If the Transactions End date does not match Lease End, you need to click on the "Apply Lease Dates" button.
• A dialog box will open named "Apply Lease Dates", click on Yes.  

In the event that is active and Greyed out Transaction charges - if the transaction charges are duplicate - click on the transaction item and click on the Delete button.  

You will complete the above steps for every single Resident Page listed in the Lease History.  

IMPORTANT - Once the above is resolved, please contact your DOO and have them re-run Renewals in LRO.  

In this example - I would delete the charges that are greyed out, as they are duplicates of in-place charges.