S2 Technology Support Department

Welcome to S2's In-House IT Help Desk!

In our ongoing efforts to provide our team with the best resources and support, S2 is excited to bring IT support in-house. Here's what you can expect from our dedicated IT Help Desk:

1. Technical Support
   • Hardware: Bank Scanners, Computers/Laptops, Printers, Phones
   • Troubleshooting: Resolve issues with desktops, laptops, printers, and check scanners
   • Software: Install and update operating systems and applications
   • Replacements: Manage computer replacements
2. Computer Access Management
   • Systems: Manage access to computers, Okta, Microsoft Office products, and Workday
   • Property Management Systems: For ResMan, Knock, etc.
   • Email Accounts: Configure and maintain email accounts, including password resets
3. Network Connectivity
   • Setup and Troubleshooting: Ensure smooth internet, Wi-Fi, and Ethernet connectivity
   • Before Submitting a Ticket: Contact your Internet Provider to rule out area outages
4. Security Software
   • Phishing: Block suspicious email addresses and URLs
   • Antivirus: Install and maintain antivirus software

What Does This Mean for You?

• Contact Us: Email @Tech Support instead of CPTech for IT assistance
• Vendor Support: Our S2 Tech Team will schedule any necessary outside vendor support
• Property Management Support: Solution articles are still available on the S2 Support Porrtal.  

We're here to ensure you have the best technical support to keep your work running smoothly!