Managing your Knock Pipeline

From: Keeley Mishler <kmishler@s2res.com>
Sent: Wednesday, November 15, 2023 1:37 PM
To: Training & Development <training@s2cp.com>
Cc: Director of Ops <do@s2cp.com>; Property Managers <propertymanagers@s2res.com>; Property Assistant Mangers <assistantmanagers@s2res.com>; Properties <properties@s2res.com>
Subject: Managing your Knock Pipeline
Importance: High

Hi Team, Happy Wednesday!

In the property management industry, there has always been a buzz around a “closing ratio”,  and a fear of judging performance based on the traffic to lease conversion. We don’t focus on a closing ratio but focus on ensuring that accurate data is recorded in Knock. Good data, allows us the ability to make strategic decisions that support our leasing team and effectively utilize marketing resources, especially in addressing challenges related to lack of tours.

To ensure that traffic and leases are being accurately recorded we wanted to send over a few helpful tips in managing your prospect pipeline. Please remember that all walk-in and phone traffic is to be documented within Knock. And there should be no appointments pending completion on your to-do page at the end of each day! Please review the attached walk-throughs as a team to ensure that you understand the full prospect funnel.

If you are in need of additional Knock support, Knock offers weekly virtual training sessions in which you can sign up by following the link here.

Please do not hesitate to reach out if you have any questions!

Thank you,

Keeley Mishler

2801 N Harwood St, Suite 1800 | Dallas, TX 75201

Office: (214) 646-9901 | Direct: (469) 971-8242